Shipping & Policies

Privacy Policy

Upside Down Gifts does not disclose, sell, trade or give out personal information you have provided. We respect your privacy and are committed to protecting it.

Shipping
All baskets are custom made and shipped within 1-2 business days of receipt of order. We ship via UPS. The package arrives from Care Center Gifts, LLC.

The $7.95 flat rate shipping typically delivers within 3-5 business days. Second Day Air, a  is delivered by the end of the second business day. Some locations in Alaska and Hawaii require additional transit time. Shipment to a PO Box is allowed and the shipping method selected must be Sure Post.

Hospital Deliveries
We will ship to hospitals, although we do not recommend doing so. In addition, we cannot offer our Sure Post shipping option for hospital shipments. There are many reasons not to ship to hospitals; patients are routinely discharged early, hospital mail rooms are sometimes slow in sorting and delivering packages, and if a person has been discharged, any number of things can happen to your package.

Sometimes they are returned to sender, occasionally they are forwarded to the patient’s home but many times they simply disappear. Therefore, we strongly advise you to send your gift to the recipient’s home. If you are certain your friend or loved one will be in the hospital for an extended period of time and you choose to ship there, please provide as much information as possible.

To help the hospital deliver your package in a timely manner, please provide a building name or number, and a room number. All shipments to hospitals are made at your own risk. We are unable to guarantee or insure delivery to hospitals and you accept full responsibility if the package is delayed or lost. If the package is returned to Upside Down Gifts and you opt to not resend it to a home address, you will incur a $20.00 restocking fee.

Canadian Shipments
We do ship to Canada but the website is not yet set up to accept international orders. We will be happy to accept your order via email and/or phone.

An important note regarding customs: the recipient is responsible for any customs duty. Therefore, we recommend shipping to yourself, if possible, or to a friend or family member. US Postal Service Priority Mail International shipments take approximately 6-10 business days for delivery. Please feel free to contact us for shipping rates and availability.

Incorrect Addresses
You are responsible for providing us with a valid delivery address. We take no responsibility for the cost of replacement gifts or additional shipping charges as a result of incorrect addresses. If a gift is returned due to an address problem that is our fault, we apologize and we will re-pack and re-send the gift ASAP!

Refund and Return Policy
If you need to return your purchase for any reason*, please return it in its original condition, all items unused, within 10 business days of the date it was shipped. Please include your name, telephone number and mailing address inside the box.

Please send returns via UPS to:

11 East Gregory, Suite 200B
Kansas City, MO 64114.

We will refund the amount of your purchase, minus the original shipping charge and a $20.00 restocking charge if the item was a gift basket. * No refunds given for partial shipments of the Gift of the Weeks.

Disclaimers
The gift baskets contents, any wording on this website or conversations with the owners or employees of Upside Down Gifts is absolutely no substitution for professional medical advice.

Sale Items
All sale items are final sale and cannot be returned.

Security Statement
Upside Down Gifts utilizes the finest and latest 256bit encryption security technology available for all your online transactions. All website transactions meet PCI compliance standards. The secure server software(SSL) that we use encrypts all information you provide, thus ensuring your internet transaction stays protected and private. Your wellbeing is important to us. If you feel uncomfortable ordering over the Internet, please call us at (816) 839-4880 and we will be happy to take your order.

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GIVE A GIFT THAT MATTERS

Happiness

She needs to smile. He needs to laugh. Your well wishes and support will uplift their spirits and bring them happiness when they need it most.

Love

Maybe it’s a mom on bed rest, a little boy with a broken leg or a friend on the mend. Whatever it is, your love makes all the difference.

Support

Whether he’s a caregiver, she’s grieving after a tragic loss, or things just aren’t going as planned for a friend, your support is important.